Log into your Web Client, navigate to “Admin > Voice & chat” and then click on “+ Add WhatsApp”.

This is a permanent token and will not expire unless you click the “revoke token” button.

Your token will be shown in a pop-up box, copy the text and save it as it will not be available again.

Check the boxes for “whatsapp_business_messaging” and “whatsapp_business_management”.

In the pop-up options, select your app from the drop-down list.

Navigate to “Users > System users” and click on “Generate new token”.

Select your previously created system user and allow full control then click “Assign”.

Navigate to “Accounts > WhatsApp accounts”, select your WhatsApp Business account and click “Add people”.

In the pop-up box, select “Apps > ” and enable the “Manage app” option.

Set a system user name, something like ‘3CX’, and set the user role to “Admin”.

Accept the non-discrimination policy and click “Done”.

Navigate to “Users > System Users” and click “Add”.

From the top of the pabe click on the menu icon and select “Business settings”.

Copy your ‘Phone number ID’ below the drop-down box and save it for a later stage. Use the drop-down menu to ensure the correct phone number listed that you will use to send and receive messages.

Under the ‘Quickstart” section c lick “Start using the API”.

Scroll down to WhatsApp and click “Set up”.

The next screen will offer you to add products to your app.

Re-enter your password and click “Submit”.

Give your application a display name and use the drop-down list to select your business account.

Navigate to ‘My Apps’, click on “Create App”, select “Business” and click “Next”.

Navigate to and click “Log In” on the top right.

If you want to use a number that is already set up on WhatsApp, you have to delete the account first. This number should not be registered to any other existing WhatsApp account, whether it be virtually or on any physical device. You must have a WhatsApp Business Platform account set up with a phone number added. WhatsApp messages are delivered into the same chat panel as live chat, SMS, and Facebook messages making replying to multiple channels simple. WhatsApp integration enables your agents to send a reply to WhatsApp messages directly from 3CX.

Step 5: Configure your webhook in WhatsApp.

Whatsapp setup